Refund policy
Website: kitchitake.com
Email: kitchitake@gmail.com
Phone: 9804857627
Business Address: Chak Balai Bag, Nepalganj, Bishnupur, South 24 PGS, West Bengal – 700103, India
Business Category: Home & Kitchen
GST No.: 19EFLPM0022Q1Z0
Last Updated: August 27, 2026
At kitchitake.com, we value our customers and are committed to providing quality Home & Kitchen products and a reliable shopping experience. We understand that sometimes a product may not meet your expectations, may arrive damaged, or may be different from what you ordered. This Return & Refund Policy explains when returns, replacements, exchanges, and refunds may be available and how you can request them.
By placing an order through kitchitake.com, you acknowledge and agree to the terms described in this policy.
1. Eligibility for Returns
Customers may request a return or replacement when the product received is eligible under the conditions mentioned below.
A product may be considered for return if:
- The product is damaged during delivery.
- The product is defective or does not function as described.
- The wrong product, size, color, model, or variation was delivered.
- The product received is materially different from the description or specifications displayed on our website.
- Parts or accessories that were included with the order are missing.
- The product has a manufacturing defect that was not caused by customer use or handling.
To be eligible for a return, the product should generally be unused, undamaged after delivery, and in its original condition, including original packaging, labels, accessories, manuals, invoices, and other items supplied with the product.
Certain products may have additional return conditions depending on their nature, packaging, hygiene requirements, or supplier restrictions.
2. Return Request Period
Customers should contact us as soon as possible after receiving their order if there is any issue with the product.
For damaged, defective, incorrect, or incomplete orders, we recommend contacting us within 7 days of delivery.
Return requests submitted after the applicable return period may not be accepted unless the issue is covered by a specific product warranty or an exception approved by our customer support team.
The return period begins from the date the shipment is shown as delivered according to the applicable shipping or delivery records.
3. Damaged Products
We take reasonable care when processing and shipping orders. However, products can occasionally be damaged during transportation.
If you receive a visibly damaged package or product:
- Take clear photographs of the outer packaging.
- Take photographs of the damaged product.
- Keep the original packaging and shipping label.
- Contact us at kitchitake@gmail.com or 9804857627 as soon as possible.
- Provide your order number and relevant photographs or videos.
Our team may review the information provided to determine the appropriate resolution.
Depending on the circumstances, we may offer a replacement, exchange, repair, store credit, or refund.
4. Wrong Product Received
If you receive an item different from the product you ordered, please contact us within the applicable return period.
Please provide:
- Order number
- Name and contact information
- Photograph of the product received
- Photograph of the shipping label
- Description of the issue
- Photographs or video where necessary
After verification, we may arrange a replacement or another appropriate resolution.
Customers should not use, modify, wash, assemble, damage, or otherwise alter an incorrectly delivered product before contacting us.
5. Defective or Non-Functional Products
If a product is defective or does not work as described, contact our support team with details of the problem.
For electrical appliances or other functional products, we may request a short video demonstrating the issue. This helps us determine whether the product is defective and identify the appropriate solution.
Where applicable, troubleshooting instructions may be provided before a return or replacement is approved.
If the issue is confirmed to be a manufacturing defect or a genuine product fault covered by our return terms, we may provide a replacement or refund, subject to product availability and applicable conditions.
Damage caused by misuse, accidental damage, improper installation, unauthorized modification, normal wear and tear, or failure to follow product instructions may not qualify for return or refund.
6. Products That May Not Be Eligible for Return
For reasons including hygiene, safety, customization, product condition, or supplier restrictions, some products may be non-returnable.
Return requests may not be accepted for:
- Products damaged through customer misuse or negligence.
- Products showing signs of use beyond what is reasonably required to inspect them.
- Products that have been modified or repaired without authorization.
- Products returned without original accessories or components where those items are required.
- Products damaged after delivery due to improper handling.
- Products with missing labels, packaging, or identifying information where these are required for verification.
- Clearance, final-sale, or specially marked non-returnable products.
- Customized or personalized products, unless they arrive damaged, defective, or incorrectly made.
- Products excluded from returns because of applicable hygiene or safety considerations.
This list may vary depending on the individual product and its specific return conditions.
7. Exchange or Replacement
Where a replacement is appropriate, we may provide the same product or an equivalent product, subject to availability.
If the original product is unavailable, we may discuss an alternative resolution with the customer, which may include a refund or another suitable option.
Replacement products may be shipped after the returned product has been received and inspected, where a return is required.
The exact process may vary depending on the product, location, shipping method, and nature of the issue.
8. Refunds
If a refund is approved, the refund amount and method will depend on the circumstances of the order.
For eligible returns, the approved refund may generally include the amount paid for the returned product. Shipping charges, convenience fees, COD-related charges, or other non-refundable charges may be treated separately where applicable.
Refunds will normally be processed only after the returned product has been received and inspected when a physical return is required.
The time taken for the refund to appear in the customer's bank account, card, wallet, or other payment method may depend on the payment provider or financial institution.
9. Cash on Delivery Orders
For Cash on Delivery (COD) orders, customers should contact us if an eligible return or refund is approved.
Because COD orders are not initially paid through an online payment gateway, we may request appropriate bank account or other payment details to process an approved refund.
Customers should provide accurate payment information. kitchitake.com will not be responsible for delays resulting from incorrect or incomplete information supplied by the customer.
10. Return Shipping
For products that are returned because they are damaged, defective, incorrect, or materially different from the product ordered, kitchitake.com may arrange or approve return shipping according to the circumstances.
If a return is requested for reasons that are not caused by an error, defect, or damage attributable to the seller, return shipping costs may be the customer's responsibility, where such returns are permitted.
Customers should not independently ship products to an address unless instructed or authorized by our support team.
Unauthorized returns may experience delays or may not be accepted.
11. Return Inspection
Returned products may be inspected before a final decision is made.
During inspection, we may check:
- Product condition
- Packaging
- Serial numbers or identifying marks, where applicable
- Accessories and components
- Signs of misuse or damage
- Whether the reported issue matches the condition of the returned product
- Whether the product corresponds to the original order
If the product does not meet the applicable return conditions, the return or refund request may be rejected.
12. Refund Processing Time
Once a return has been approved and any required inspection has been completed, we will initiate the applicable refund process.
The actual time for the funds to reach the customer may vary according to the original payment method and the relevant financial institution or payment service provider.
Customers should allow reasonable processing time before contacting us regarding a refund that has already been initiated.
13. Order Cancellation
Customers who wish to cancel an order should contact us as soon as possible after placing the order.
Cancellation may be possible only if the order has not already been processed, packed, dispatched, or otherwise committed for shipment.
Once an order has been shipped, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure after delivery, if the product is eligible for return.
14. Undelivered or Returned-to-Sender Orders
If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept the shipment, repeated delivery attempts, or other reasons attributable to the customer, the shipment may be returned to the sender.
Where an order is returned to us, the customer should contact support to discuss available options.
Additional shipping or handling charges may apply where permitted and where the failed delivery was caused by incorrect or incomplete information provided by the customer.
15. Product Availability and Replacement
Replacement depends on stock availability.
If the same product is unavailable at the time an approved replacement is processed, kitchitake.com may offer another appropriate resolution, such as a refund or an alternative product where mutually acceptable.
Any difference in price for an alternative product may be handled separately depending on the circumstances.
16. How to Request a Return or Refund
To request a return, replacement, exchange, or refund, contact us through:
Email: kitchitake@gmail.com
Phone: 9804857627
Please include the following information:
- Full name
- Order number
- Product name
- Date of delivery
- Reason for return
- Photographs of the product
- Photographs of the packaging and shipping label where relevant
- Video evidence for functional or technical issues where necessary
Providing complete information helps us review your request more efficiently.
17. Customer Responsibilities
Customers are responsible for checking the order after delivery and informing us promptly if an issue is discovered.
Customers should:
- Provide accurate delivery information.
- Keep products and packaging safe until the order has been verified.
- Follow product instructions.
- Avoid unnecessary use of a product that appears damaged or defective.
- Provide accurate information when submitting a return request.
- Pack an approved return securely to help prevent additional damage during transportation.
Failure to follow reasonable return instructions may affect eligibility for a return, replacement, or refund.
18. Fraudulent or Abusive Return Requests
We reserve the right to investigate return and refund requests to protect customers and our business from fraudulent or abusive activity.
Repeated claims involving false damage, incorrect product allegations, intentional product damage, manipulation of evidence, or other misuse of the return process may result in rejection of a request and, where appropriate, restrictions on future orders.
Any such decision will be based on the available information and circumstances of the individual case.
19. Changes to This Policy
kitchitake.com may update or modify this Return & Refund Policy when necessary to reflect changes in our business practices, products, shipping arrangements, payment methods, legal requirements, or customer service procedures.
The updated policy will be published on this website with a revised “Last Updated” date.
Customers are encouraged to review this page periodically.
20. Contact Us
If you have questions regarding returns, replacements, exchanges, cancellations, or refunds, please contact our customer support team.
kitchitake.com
Business: Home & Kitchen
Email: kitchitake@gmail.com
Phone: 9804857627
Address: Chak Balai Bag, Nepalganj, Bishnupur, South 24 PGS, West Bengal – 700103, India
GST No.: 19EFLPM0022Q1Z0
We aim to handle every genuine return and refund request fairly and efficiently. Our goal is to provide customers with a dependable shopping experience and appropriate support when an order does not meet reasonable expectations.
By purchasing from kitchitake.com, customers agree to follow the procedures and conditions outlined in this Return & Refund Policy.