Shipping policy
Effective Date: August 27, 2026
Welcome to kitchitake.com. We are committed to providing a smooth, reliable, and transparent shopping experience for all our customers. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
Business Name: kitchitake.com
Category: Home & Kitchen
Email: kitchitake@gmail.com
Phone: 9804857627
Address: Chak Balai Bag, Nepalganj, Bishnupur, South 24 PGS, West Bengal – 700103, India
GST No.: 19EFLPM0022Q1Z0
By placing an order on kitchitake.com, you acknowledge and agree to the shipping terms described below.
1. Order Processing
Once you successfully place an order, our team begins processing it as soon as possible. Orders are generally processed within 1–3 business days, excluding Sundays and public holidays.
During processing, we verify the order details, product availability, shipping address, and payment or Cash on Delivery information where applicable.
Processing time may occasionally take longer during:
- Major sales and promotional events
- Festive seasons
- Public holidays
- High-volume shopping periods
- Unforeseen operational circumstances
If there is an unusual delay in processing your order, we will make reasonable efforts to keep you informed.
2. Shipping and Delivery Time
After your order has been processed and dispatched, delivery generally takes approximately 3–10 business days, depending on your location and the courier service available in your area.
Estimated delivery timelines may vary because of:
- Delivery location
- Courier service availability
- Weather conditions
- Transportation delays
- Local restrictions
- Public holidays
- High order volumes
- Incorrect or incomplete address information
- Other circumstances outside our reasonable control
The delivery period provided on the website is an estimated timeframe and should not be considered a guaranteed delivery date.
Remote and hard-to-reach locations may require additional delivery time.
3. Shipping Coverage
kitchitake.com primarily serves customers within India. Shipping availability may depend on whether a reliable courier service is available for the address entered at checkout.
Some remote, restricted, or non-serviceable areas may not be eligible for delivery. If an order cannot be delivered to the provided address, our customer support team may contact you to discuss the available options.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.
Shipping costs may depend on factors such as:
- Delivery location
- Product type
- Order value
- Package size or weight
- Applicable promotional offers
From time to time, kitchitake.com may offer free shipping or special shipping promotions. Any such offer will be subject to the terms displayed on the website at the time of purchase.
5. Cash on Delivery Orders
Where Cash on Delivery (COD) is available, customers may choose COD as a payment option during checkout.
For COD orders, customers are expected to provide a valid and reachable phone number and accurate delivery information. Our team or courier partner may contact you to confirm your order before dispatch.
Customers should ensure that someone is available at the delivery address to receive and pay for the package.
Repeated refusal or failure to accept COD orders may affect the availability of COD for future purchases.
6. Shipping Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please carefully verify:
- Full name
- House or flat number
- Street/locality
- Village, town, or city
- District
- State
- PIN code
- Contact telephone number
kitchitake.com cannot be held responsible for delays, failed deliveries, returns, or additional shipping costs caused by incorrect, incomplete, or inaccurate address information supplied by the customer.
If you realize that you have entered an incorrect address, please contact us at kitchitake@gmail.com or 9804857627 as soon as possible. We will try to assist you if the order has not yet been dispatched.
Once an order has been shipped, changing the delivery address may not be possible.
7. Order Tracking
Where tracking information is provided by the courier partner, customers may receive tracking details through the contact information provided during checkout.
Tracking updates may take some time to appear after an order is dispatched. Courier systems may not immediately reflect the movement of a package.
Customers are encouraged to monitor the tracking information and ensure that they are available to receive the package.
8. Delivery Attempts
Our courier partners generally make multiple delivery attempts when the recipient is unavailable, subject to the courier company's policies.
If delivery cannot be completed because:
- The customer is unavailable
- The customer refuses the package
- The address is incorrect
- The phone number is unreachable
- The customer does not respond to courier calls
- The delivery area is inaccessible
the package may be returned to the sender.
Additional shipping or handling charges may apply in certain situations if the customer requests re-dispatch.
9. Delayed Deliveries
Although we work with courier partners to deliver orders within the estimated timeframe, delays can sometimes occur.
Delivery delays may be caused by circumstances including severe weather, natural disasters, transportation disruptions, strikes, public holidays, courier operational issues, high demand, government restrictions, or other events beyond our control.
If your package appears to be delayed, please first check the tracking information provided by the courier. You may also contact our support team for assistance.
A delay in delivery does not automatically qualify an order for cancellation, refund, or compensation unless otherwise required under applicable law or covered by our applicable return/refund policy.
10. Lost or Missing Packages
If your tracking information indicates that a package has been delivered but you have not received it, please contact us as soon as possible.
We may request information such as:
- Order number
- Customer name
- Delivery address
- Contact number
- Tracking information
We may coordinate with the courier partner to investigate the delivery status.
Customers should also check with family members, neighbours, building reception/security, or other individuals who may have accepted the package on their behalf.
11. Damaged Packages
Customers are advised to inspect the outer packaging when receiving an order.
If the package appears visibly damaged, tampered with, opened, or significantly crushed, customers should document the condition with photographs or video and contact our support team as soon as possible.
For certain products, photographic or video evidence may be requested to evaluate a shipping-related complaint.
Any claim relating to damaged products will be handled according to our applicable return and refund terms.
12. Incorrect or Missing Items
If you receive an item that is different from what you ordered, or if an item appears to be missing from your package, please contact us promptly at kitchitake@gmail.com or 9804857627.
Please provide your order number and relevant photographs or other information requested by our support team.
We will review the issue and, where appropriate, coordinate a replacement, resolution, or other applicable remedy according to our policies.
13. Product Availability
Orders are subject to product availability.
Although we make reasonable efforts to maintain accurate stock information, an item may occasionally become unavailable after an order is placed.
If an ordered product becomes unavailable, we may contact you regarding an alternative product, revised delivery arrangement, or cancellation/refund where applicable.
14. Multiple Products in One Order
If your order contains multiple products, items may sometimes be shipped separately depending on stock availability, warehouse processing, product size, or courier arrangements.
You may therefore receive more than one package for a single order.
If products are shipped separately, you may receive separate tracking updates where tracking is available.
15. Cancellation After Dispatch
Once an order has been dispatched, cancellation may not always be possible.
If you wish to cancel an order, please contact our support team as early as possible before dispatch.
For COD orders, refusing a shipment at the doorstep may be treated differently from a properly requested cancellation. Customers are encouraged to contact us before dispatch whenever they no longer wish to receive an order.
Any refund, where applicable, will be processed according to our Return and Refund Policy.
16. Return Shipping
If a product qualifies for return under our applicable Return and Refund Policy, return shipping arrangements may vary depending on the reason for return and the specific product.
For products that are defective, damaged, incorrect, or otherwise eligible for seller-supported return, we may provide instructions regarding the return process.
For customer-initiated returns that are permitted under our policies, applicable shipping or handling costs may be the customer's responsibility unless otherwise stated.
17. Refused or Undelivered Orders
If an order is refused by the customer or returned because the customer was repeatedly unavailable, provided an incorrect address, or otherwise failed to accept delivery, the order may be returned to our facility.
For prepaid orders, any eligible refund will be subject to the applicable refund policy and may be adjusted for non-recoverable shipping or other applicable costs where permitted.
For COD orders, repeated refusal of shipments may result in restrictions on future COD availability.
18. Delivery to Restricted Locations
Certain products may have delivery restrictions depending on their nature, size, transportation requirements, or courier policies.
If a particular product cannot be shipped to a selected location, the customer may be informed during checkout or after order verification.
We reserve the right to cancel an order that cannot reasonably be fulfilled due to shipping restrictions, product availability, or other legitimate operational reasons. Where payment has already been received for an order that cannot be fulfilled, an applicable refund will be processed according to our refund procedures.
19. Customer Responsibility
Customers are expected to cooperate with the delivery process and provide accurate information.
To avoid unnecessary delays, customers should:
- Enter a complete delivery address.
- Provide an active phone number.
- Monitor courier calls and delivery updates.
- Be available during the expected delivery period.
- Ensure someone trustworthy is available to receive the package when necessary.
- Inspect the package upon delivery.
- Contact us promptly if there is a delivery-related problem.
20. Changes to Shipping Policy
kitchitake.com reserves the right to update, modify, or revise this Shipping Policy from time to time.
Changes may be made to reflect changes in courier services, business operations, legal requirements, shipping procedures, or customer service practices.
The latest version published on this page will apply to orders placed after the effective date of the updated policy.
21. Contact Us
If you have questions about shipping, order processing, delivery status, or a shipping-related issue, please contact us using the information below.
Website: kitchitake.com
Email: kitchitake@gmail.com
Phone: 9804857627
Address: Chak Balai Bag, Nepalganj, Bishnupur, South 24 PGS, West Bengal – 700103, India
PIN Code: 700103
GST No.: 19EFLPM0022Q1Z0
We appreciate your trust in kitchitake.com and strive to make every order experience convenient, transparent, and dependable. Our goal is to process your order efficiently and work with our delivery partners to ensure your Home & Kitchen products reach you safely and within the estimated delivery timeframe.